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Order Fulfillment

While you submit orders to Stream, there are multiple methods of fulfillment that can be used based on the needs of the order. These types include:

Order Fulfillment Types​

There are multiple types of fulfillment that can be submitted to Stream.

  • delivery: An order that is being delivered to a customer.
  • merchant_managed_delivery: An order that is being delivered to a customer by a merchant's employee / dispatch system.
  • pickup: An order that is being picked up by a customer.
  • curbside: An order that is being picked up by a customer at a curbside location.
  • drive_thru: An order that is being picked up at a drive thru window.
caution

Only orders with a fulfillment_type of "drive_thru" may be submitted as unpaid. All other orders submitted through this integration must be paid at the time of submission.

Delivery​

  • Used for orders that are being delivered to a customer, with all delivery components and details managed by the DSP partner. Treated similar to a pickup order from a POS perspective.

Pickup​

  • Used for orders that are being picked up by a customer, can leverage the ready_for_pickup status to notify the customer that their order is ready.

Curbside​

  • Used for orders that are being picked up by a customer at a curbside location, can leverage the ready_for_pickup status to notify the customer that their order is ready but we do not offer a customer -> pos arrival notification.

Drive Thru​

  • Used for orders that are being picked up at a drive thru window, can be submitted unpaid for pay at window operations.

Merchant Managed Delivery​

  • Used for orders that are being delivered to a customer by a merchant's employee / dispatch system.

  • Populate the delivery_address field to submit the delivery address details.

  • Populate the fulfillment_instructions field to submit the delivery instructions.

  • Populate the driver_tip with relevant tip information for driver.

  • Populate the delivery_fee and/or delivery_fee_taxes with relevant delivery fee information for reconciliation.